Monday, March 24, 2008

Organizational Integrity in Assisted Living Communities

Organization Integrity, simply stated means, doing what you say you will do.

It begins when you develop a service agreement with a resident. In this agreement, you state what services you will provide, personalized for the individual resident, when you will provide them, for how long, and the price. If you "package price" for a group of services, these services should be unbundled and personalized for the resident.

So a bath on Wednesday night at 8pm will be included in the service agreement, along with all the other services a resident will receive and be expected to pay for.

PALs Software will automatically add this service to the "shift assignment sheet" for the pm shift on Wednesday. Before the staff person performing the pm shift leaves work, they will document that they provided the service (or if not, why not) on another form that looks like a MAR but for services.

At the end of the month, all services are automatically billed, along with any ala carte services. If the resident or family question any item billed, an audit trail is available.

PALs - Professional Assisted Living Software will:

1. Print the Service Agreement
2. Automatically include all service agreement tasks on the shift assignment sheet so someone is accountable for providing the service.
3. Print the Service Documentation form to document the provision of service.
4. Automatically create an invoice to bill for services provided, packaged, individual, or ala carte.

All the above promotes "Organizational Integrity" meaning you do what you say you will do, which in turn, builds your organization's "brand".

To download a free trial of PALs go to www.PALsSoftware.com

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