Thursday, January 31, 2008

Customer Service

I had a nurse call yesterday to say she was delighted to find that PALs has a Standing Orders feature that eliminates having to enter the same medication into all residents medication list. But...

She wanted to control the number of lines for documenting on the related MAR. So if a standing order was limited to one time daily, only one line would print and if a medication could be given every 2 hours up to six times daily, six lines would print on the MAR.

After a little discussion and clarification, we agreed to make the changes and had an update to her within four hours of the request.

So now PALs has an enhanced feature, thanks to our customer, that is available for you to download from our website at http://www.palssoftware.com/
when you download our PALs Executive program - the Standard in Assisted Living Software.

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